How We Handle Your Inquiry
How soon can I expect a response to my inquiry?
We guarantee a response within 24 hours. Your inquiry will be reviewed by a professional engineer, who will provide an initial assessment.
What information do you need to provide an accurate chiller quote?
For the fastest and most accurate solution, please include your target temperature, cooling capacity requirements, application industry, and local voltage specifications in the form.
Do you offer international shipping and after-sales support?
Yes, we have extensive global export experience. We provide secure plywood crate packaging for safe transit, along with online installation guidance and 24/7 technical troubleshooting support.
Can SENHO customize a chiller for my specific process?
Absolutely. Our engineering team specializes in non-standard customizations. Please detail your specific requirements in the message box, and we will design a system tailored to your exact needs.
What is the typical lead time for an order?
Standard chillers typically ship within 15 to 20 working days. Custom or large-capacity units may require 30 to 45 days. We will confirm the exact production timeline in your official quote.
What is the standard warranty for SENHO chillers?
We offer a comprehensive 12-month warranty on all our equipment. Extended warranty options and critical spare parts packages are also available upon request to ensure maximum uptime.